Shipment / Delivery
|How to Order
Damages / Complaints
NOTE: Photographs on the site may not be current or updated. They are only indicative.
2. Where is the company located?
Company Address (Caution: this is NOT address for warehouse pick-up)
3. Is it a German company?
5. Are the prices on the website end prices or will there be additional taxes?
On most food items, the tax is at 7%. Drinks and personal care products are charged 19%.
1. Credit Card, through PayPal
sofortüberweisung or sofortbanking is the direct payment method of Payment Network AG. It allows you to directly and automatically trigger a credit transfer during online purchases with your online banking information. sofortbanking has TÜV certified data privacy and requires secure online banking authentication (PIN / TAN).
6. Barzahlen (Currently we do not offer this payment method.)
|SHIPMENT / DELIVERY|
2. What is the cost of shipment?
3. Where can you deliver the products?
4. When can I expect to receive my package after order placement?
5. Is it possible to arrange a time and date for delivery?
6. What should I do if I don't receive my package?
7. Is it possible to track my order during delivery?
9. What is the pick-up option?
|HOW TO ORDER|
2. Shopping Basket – Here you can add items to your shopping basket and edit quantities and items if required. The next step is confirmation of mode of payment and delivery.
3. Address – You then need to confirm the billing address and proceed to payment. You can select a delivery method.
4. Payment - You can select one of the several payment methods, listed above under Payment Methods.
5. Order – Once payment type has been selected and payment made, you just need to confirm and order. You will receive a confirmation email from us, letting you know that we have received your order.
Mozilla Firefox is the recommended browser for our website.
2. If only one or two items are missing, then please contact us and we will try to offer you the best solution. Please check for the note on the paper invoice in your box that we leave in such cases.
|DAMAGES / COMPLAINTS|
1. How do you compensate when a product is damaged?
2. What do I do if the external package is damaged?
3. How do I return an article?
4. How do I go about returning or exchanging a product?