1. Free Pick-up (by customer) – This is a special service that is available for customers in or near Bruchsal. To avail this service:
- The minimum order value should be 15€.
- Prior arrangements regarding the date and time of pickup (from our Bruchsal warehouse) should be made by the customer, via email or telephone.
2. Shipment – This is the standard delivery option available for customers all over Germany. DHL will provide a tracking number and link to help trace the progress of the package.
Tip! Check SPAM folder if you don’t see their mail in your inbox. Only 30 kgs can be sent in one box according to shipment regulations. If an order weighs more than 30 kgs, it has to be sent in two or more boxes. Where applicable only the first package will be charged for shipment and the extra boxes will be sent at the company's cost.
- Visit - http://www.dhl.de/nochmal-zustellen - to request a second delivery attempt, if you miss collecting the package the first time.
- DHL customer hotline number - 0228 4333112. Please keep your tracking number handy if you need to give them a call.
- Please carry your passport or personal id proof if you need to collect the package from a DHL pack station.
- We pay the delivery costs if the order is over 49€ within Germany.
- We pay the delivery costs if the order is over 79€ within France.
- We pay the delivery costs if the order is over 59€ within Austra.
- Shipment through DHL costs 4 €, independent of the weight and value of the order (within Germany).
- Shipment through DHL costs 9 €, independent of the weight and value of the order (within France).
- To be Noted (Until further notice): Dear patrons from France, La Poste, our delivery partner for France has reported massive restrictions on parcel deliveries due to the Covid-19 Pandemic.La Poste will deliver only 3 days a week until further notice. They will deliver upto 15kgs only in one parcel to avoid restrictions & physical contact.The new delivery charges are as follows : 0 -15 kgs: 9€ 15.1 - 30 kgs : 18€. NO FREE Shipping !
- Shipment through DHL costs 7 €, independent of the weight and value of the order (within Austria).
- Shipment cost to other EU/Non-EU countries can be found below.
- DHL packages are sent from Monday to Friday.
- As per our experience, it takes 1-4 working days for the order to reach the customer after dispatch.
- Only 30 kgs can be sent in one box according to shipment regulations. If an order weighs more than 30 kgs, it has to be sent in two or more boxes. Where applicable only the first package will be charged for shipment and the extra boxes will be sent at the company's cost.
- If the DHL package returns back to us because the address or name on the doorbell was wrong, or the recipient is unavailable, shipping may be charged (per box) for re-sending the package.
- Packages that gets returned to Get Grocery (for any reason) cost 4 €. This cost may or may not be transferred to the customer depending on the circumstances and at the company's discretion.
- If an order that has already been shipped, gets returned to us because the customer does not want it anymore and needs to be cancelled, shipment cost will be deducted from the order amount at the time of refund. Price of products that are damaged in this process will not be returned.
3. Micro Shipment - Shipment of small orders is available at 1.75€ upto 400g & 2.75€ upto 700g (not applicable to glass bottles/tins/boxes and items with similar packaging). The package will be delivered in 1-4 days after dispatch. This is a useful and easy option when you suddenly run out of one or two items.
4. Frozen Products - Shipment of frozen products will cost 5.50€ extra. They are not included under the free shipment offer.
Accidents / Delays / Exceptions
- In case of delay, please track the order yourself using the tracking link sent by the shipment companies. If you need further support or assistance call us at 0176-1030-1536 or 07251-3269323.
- In rare cases, the box can get damaged during transit by DHL. In this case, the DHL usually repacks the box at their center and delivers. This can cause a delay of 2-4 additional days.
- In some cases delays can also arise at Get Grocery's end if some ordered product is out of stock and is expected in the next 1-5 days. If longer, the company contacts the customer.
- Fresh vegetables are delivered to us on Monday and Thursday. Orders with fresh items can sometimes be delayed in case we don't receive the supply in sufficient quantity or on time. In some cases, the money might also be refunded and the order dispatched. The company tries to dispatch fresh items immediately after procurement.
We ship to all EU countries and DHL is our logistics partner. Based on prices that DHL charges us, we charge our customers less than the DHL. Below are two sets of shipment charges per zone for the respective country. Estimated delivery time is 5-10 days.
In case of problems in shipment after the package has entered your country, you will have to contact the local shipment company/post. The country's local shipping rules will apply, for example with regards to home delivery, re-delivery, pick up of packages, etc. In some countries, home delivery is not possible and the package is taken to the post office. Please check before ordering. Get Grocery takes no responsibility for the freshness of vegetables ordered from countries outside Germany.
Shipping Prices per zone : (Check the zone for your country below this table)
|Range in KG||Zone 1||.||Zone 2||Zone 3||,||Zone 4||Zone 5||Zone 6|
|EU||Non EU||EU||EU||NON EU||EU||EU||EU|
|0 - 2 kg||€ 9.00||€ 15.00||€ 9.00||€ 9.00||€ 15.00||€ 25.00||€ 31.00||€ 36.00|
|2 to 5 kg||€ 10.00||€ 18.75||€ 12.85||€ 13.80||€ 20.50||€ 36.95||€ 51.30||€ 64.80|
|6kg - 10kg||€ 12.00||€ 25.00||€ 15.60||€ 17.30||€ 28.00||€ 50.45||€ 76.10||€ 100.55|
|11 kg - 15 kg||€ 14.00||€ 32.25||€ 18.35||€ 20.80||€ 35.50||€ 63.95||€ 101.30||€ 136.30|
|16 kg - 20 kg||€ 15.00||€ 40.50||€ 21.10||€ 24.30||€ 43.00||€ 77.45||€ 126.30||€ 172.05|
|21 kg - 25 kg||€ 16.00||€ 45.75||€ 23.85||€ 27.80||€ 50.50||€ 90.95||€ 151.30||€ 207.80|
|26 kg - 30 kg||€ 18.00||€ 50.00||€ 26.60||€ 31.20||€ 58.00||€ 104.45||€ 176.30||€ 243.55|
|31 kg - 35 kg||€ 24.31||€ 61.76||€ 27.60||€ 34.60||€ 65.50||€ 117.95||€ 201.30||€ 276.30|
|36 kg - 40 kg||€ 26.46||€ 69.26||€ 30.10||€ 38.10||€ 73.00||€ 131.45||€ 226.30||€ 312.05|
|41 kg - 45 kg||€ 28.61||€ 76.76||€ 32.60||€ 41.60||€ 80.50||€ 144.95||€ 251.30||€ 347.80|
|46 kg - 50 kg||€ 30.76||€ 84.26||€ 35.10||€ 45.10||€ 88.00||€ 158.45||€ 276.30||€ 383.55|
|51 kg - 55 kg||€ 32.91||€ 91.76||€ 37.60||€ 48.60||€ 95.50||€ 171.95||€ 301.30||€ 419.30|
|56 kg - 60 kg||€ 35.06||€ 99.26||€ 40.10||€ 52.10||€ 103.00||€ 185.45||€ 326.30||€ 455.05|
|61 kg - 65 kg||€ 37.21||€ 106.76||€ 42.60||€ 55.60||€ 110.50||€ 198.95||€ 351.30||€ 490.80|
|66 kg - 70 kg||€ 39.36||€ 114.26||€ 45.10||€ 59.10||€ 118.00||€ 212.45||€ 376.30||€ 526.55|
|71 kg - 75 kg||€ 41.51||€ 121.76||€ 47.60||€ 62.60||€ 125.50||€ 225.95||€ 401.30||€ 562.30|
|76 kg -80 kg||€ 43.66||€ 129.26||€ 50.10||€ 66.10||€ 133.00||€ 239.45||€ 426.30||€ 598.05|
|81 kg - 85 kg||€ 45.81||€ 136.76||€ 52.60||€ 69.60||€ 140.50||€ 252.95||€ 451.30||€ 633.80|
|86 kg - 90 kg||€ 47.96||€ 144.26||€ 55.10||€ 73.10||€ 148.00||€ 266.45||€ 476.30||€ 669.55|
|Germany||Fixed Price zone|
|Austria||Fixed Price zone|
|China||5 Non EU|
|France||Fixed Price zone|
|Japan||5 NON EU|
|Czech Republic||1 EU|
|United Kingdom||2 EU|
|Switzerland||1 NON EU|
|Norway||3 NON EU|
|Antigua and Barbuda||6 EU|
|Belarus||3 NON EU|
|Costa Rica||6 EU|
|El Salvador||6 EU|
|Vatican City||2 EU|
|Iceland||3 NON EU|
|India||5 NON EU|
|Liechtenstein||1 NON EU|
|Macedonia||3 NON EU|
|Russian Federation||4 EU|
|San Marino||2 EU|
|Serbia||3 NON EU|
|Ukraine||3 NON EU|
|Albania||3 NON EU|
|Bosnia and Herzegovina||3 NON EU|